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2019 IEEE International Conference on Information Technologies

A Survey of Level of Information Technology Literacy of e-Government Users in BiH

Srđan Nogo
Dragan Manjak
Faculty of Electrical Engineering, University of East Sarajevo
Bosnia and Herzegovina
Abstract:

This paper investigates current level of Information Technology literacy of users who use information systems of public administration in BiH. Based on survey results we will show that systematic improvement of Information Communication Technology (ICT) skills and knowledge of public servants who use IT tools in their daily interaction with citizens and business community of crucial importance for maintaining the quality of e-services provided by public administration in BiH.

Key words:
IT skills
digital literacy
information system
interview